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Accelerator / Incubator

A centre or programme where FinTech start-ups are given mentorship and/or funds to accelerate them through the research, development and launch phases.



Instructions which tell a computer what to do. These can be highly complex and include multiple options (and, or, not) based on multiple data and scenarios but are based on simple rationale.


AltFi / Alternative Finance

Lenders and instruments which have emerged and exist outside of the traditional finance system of regulated capital markets, such as P2P. Sometimes referred to as AltFi or the shadow banking system.


API / Application Programming Interface

An interface which allows two pieces of software or systems to talk to each other instantly and seamlessly, making it easier to exchange data. An essential element of PSD2.


AI / ArtificiaI Intelligence

Artificial intelligence is when a system can replicate human thought or is inspired by human reasoning but at higher degrees of volume or complexity. IBM Watson studies thousands of data points, validates data at certain levels of confidence and recognises patterns in data.


Big Data

The analysis of large, complex, unstructured or rapidly changing data sets to identify linkages or trends that would not be apparent through traditional data processing methods.



A cryptocurrency which is manufactured, stored and exchanged without reference to a central bank. Value is based on supply and demand. Bitcoin transactions are recorded using blockchain technology and user identity is not revealed. Increasingly a mainstream way to exchange value between parties.



A digital ledger which records transactions as a chain (string) of data and stores them on a decentralised network. Parties to the transaction can see and validate the same version of the truth. Theoretically impossible to change or remove, making a possible infrastructure for the future.


CFT / Combating the Financing of Terrorism

Laws and regulations to be implemented by financial service providers to prevent or uncover the funding of terrorism or illegal purchase of assets.


Challenger Bank

A new financial institution which has been granted a banking license and uses FinTech to engage clients better, create an efficient back office, agile businedd model, etc. UK examples include Atom Bank, Mondo, Starling and Tandem.



A computer program capable of holding textual or auditory conversations with humans, uses AI to understand context and improve responses.


Cloud Computing

When software or infrastructure are provided over the internet, aka the cloud. Data is hosted on servers at a remote data centre but can be utilised on local computers. Versions include private, public and government cloud. Allows buyers to leverage the economies of scale and expertise of the provider while offer their solutions in a SaaS format. Requires good cyber security, back-up and disaster recovery procedures.



A slow growing but resilient FinTech, the opposite of a Unicorn.


Cognitive Computing

A self-learning computer system which attempts to mimic human thinking using data mining, pattern recognition and natural language processing.


Collaborative Finance

When private persons or organizations share, swap, rent and trade products and services, such as P2P.


Core Banking System

A system supporting ‘core’ functions such as client records and messaging, transaction management, configuration, reporting, general ledger. Distinction must be made between new breed ‘digital core’ systems with open architecture and legacy core systems which may be closed and not real-time.



Transactions occurring between persons and companies via a marketplace. Includes debt, invoices and equity in return for interest, shares and rewards. Provides liquidity to those who might otherwise be excluded from the market and a new asset class for investors.



A digital means of payment which uses encryption to secure transactions, verify transfer for funds and control the creation of new units. Examples include Bitcoin and Ether, both of which operate independently of a central bank. Increasingly a mainstream way to exchange value between parties.


Cyber Security

Processes and technologies used to keep data, solutions (software), devices and systems (hardware) secure from damage, theft, hijack and misuse.



A cryptocurrency offering instant, private payments using a secure, open source platform.


Decentralized Autonomous Organisation / DAO

Organisation who's technology operates autonomously and who's by-laws are coded into the Ethereum blockchain, making them immutable.


Digital Banking

The provision of financial services through mobile apps and internet banking channels.


Digital Native

A person who has grown up using digital technology, including Millennials and Generation Y.


Digital Transformation

The journey businesses undergo to implement technology in their organisation. Requires not only new technology but new skills, processes and business change.


Digital Wallet

An application which allows you to check balances, make financial transactions and collect rewards on a mobile device. Typically linked to a real money account thus is becoming an alternative to credit and debit cards.


Disruptive Technology

A technology which radically alters consumer behaviours and/or business models, such as FinTech, the sharing economy or platformication.


eID / Electronic Identity

Identity in a digital format. Often involves an identity card with embedded chip, certification, seperate signatures for authentication and verification, etc. eID is legally binding and used to sign smart contracts in a number of countries.



The process of encoding sensitive data using algorithms to secure it, for example between browsers or parties to a transaction. To access or activate the data a key is usually required.



The native cryptocurrency of the Ethereum platform.



A digital network, similar to Blockchain, which can be used build decentralised applications.


Financial Inclusion

Financial products or services aimed at providing access to more affordable and mainstream options for the underbanked and unbanked.


FinTech / Financial Technology

The use of software to provide financial services including personal finance, capital markets and enterprise accounting. Alternatively, a start-up providing financial services via digital channels.


FX / Foreign Exchange

The conversion of one currency to another. A number of large FinTech’s such as Revolut and Transferwise focus on this segment. Large corporates and banks have used algorithmic trading in FX for over 20 years.


GDPR / General Data Protection Regulation

An EU policy aimed at strengthening and unifying data protection for individuals within the European Union and governing the export of personal data outside of the EU.


ICO / Initial Coin Offering

An event where funds are raised, say to develop a FinTech business, by offering new cryptocurrencies in return for a cash investment.



FinTech firms focusing on the insurance segment, including sales, broking and crowd insuring.


KYC / Know Your Client

A set of checks which must be made by financial services providers to identify their clients. Typically used during onboarding, it helps check for anti-money laundering (AML) and combat financing of terrorism (CFT). The digitalisation of KYC is leading to a boom in RegTech solutions.


Machine Learning

Unlike conventional computer programs, machine-learning algorithms modify themselves to better perform their assigned tasks. Increasingly used to improve credit analysis.


MIFID / Markets in Financial Instruments Directive

An EU policy aimed at governing the provision of investment services in financial instruments by banks and investment firms and operation of trading venues.


Mobile Payment

Payment services performed from a mobile device and operated within financial regulation.


MVP / Minimum Viable Product

A version of a new product with sufficient features to be usable but not the full solution. Allows IT companies to work with clients to validate what is required for the final product.


NFC / Near Field Communication

Technology which facilitates the exchange of data over a short distance, such as between the chip in a card or smartphone and the payment reader.



A retail finance model where service is delivered to customers using different channels such as branch, mobile, web, retail POS and partners connected by API.


Open Banking

Open banking is an emergent trend based on using APIs that enable 3rd party developers to build applications and services around a financial institution. The financial institution defines product and technical standards and maintains the API layer or middleware. IT companies supply solutions which plug-in to this, increasing choice and innovation.


Open Source

Software which is made freely available to anyone who has the skills and applications to apply it.


Payment Gateway

Facilitates the online payment for goods and services using a card, linking the buyer, merchant and acquiring bank. Prominent example includes PayPal.


Payment Service Providers

Partner with acquiring banks to offer merchants the capability to processing transactions, ensure data security standard compliance, fraud protection, etc.


P2P / Peer-to-Peer

Transactions occurring between persons via a marketplace, typically short-term personal lending. Provides liquidity to borrowers who might otherwise be excluded from market, and potentially high returns for investors.


PSD2 / Payment Services Directive 2

An EU policy aimed at standardising and making interoperable card, mobile and internet payments. Expected to reduce barriers to entry for third party providers by allowing them to make payments and debit the customers bank account via  API. Will allow FinTech’s to offer services on top of bank’s data and infrastructure, increasing competition.



FinTech firms focusing on the regulatory and compliance segment, including AML, KYC and fraud.



Automated solution which provides advice and/or allocates assets based on the prevailing market conditions relative to the pre-defined risk:reward strategy. In essence an algorithm replaces a human. Growing fast for automated, standardised asset management services due to cost and speed advantages.


ROI / Return on Investment

Measuring the benefit created relative to the IT investment cost.


SaaS / Software-as-a-Service

A licensing model whereby the application is hosted by the vendor in the cloud and accessed by users online in return for a periodic subscription fee.


Screen Scraping

The process of extracting data from text so that it can be displayed on another device, such as account data. Screen scraping increasingly has an evaluation purpose in analytics or credit scoring


Seed Capital

The founder’s initial capital used to start a business, usually relatively small and sourced from family and friends.


Series A

A company’s first round of venture capital financing, usually occurring between proof of concept and growth stages.


Series B

A company’s second round of venture capital financing.


Smart Contracts

Digital contracts automatically prepared based on specific inputs. Often signed using an eID. Such contracts have been commonplace in advanced countries such as Estonia for over a decade but are now seeing mainstream use.


STP / Straight Through Processing

Automating an entire process from end-to-end. Increasingly used in online deposits and lending due to its efficiency and accuracy.


TCO / Total Cost of Ownership

The total of customisation, license and service throughout the life of an IT contract.



Where elements of sensitive data are replaced by a token in order that it can be securely transferred. The token has no intrinsic value of its own and the recipient uses software to convert it back to its original data form.



People or businesses with no access to mainstream financial services. Financial Inclusion initiatives are improving the provision of services and affordability of this segment.



People or businesses with poor access to mainstream financial services. Access to credit continues to be a problem for many in the low income bracket.



A start-up or scale-up with a valuation in excess of USD 1bn, typically based on growth assumptions rather than

actual profitability. Opposite of a Cockroach.



FinTech firms focusing on the wealth management segment, including investing, portfolio management and Robo-advisory.


The following terminology is used in FinTech, it constantly evolves and we will adjust incrementally.