In paper 1 we explored the booming world of FinTech and its relevance to Credit Unions in Ireland.
In this paper we provide practical examples of how FinTech can improve member insight, engagement and experience; improve fulfilment and regulatory reporting.
We examine specific solutions such Digital Wallets, Credit Scoring and Digital Core and how these can be integrated with Social media and CRM to improve member value propositions and business model agility.
With dilemmas arising about big bang change versus tweaking, buy or build, cyber security, etc we highlight best practices in ensuring the digital transformation journey is delivered on time, budget and with mitigated risk.
Thank you to the team at CUDA and Solution Centre for their assistance, understanding and good humour in preparing this document. Go raibh maith agat.